UX/UI and Visual Designer with a background in game design and technical systems, focused on creating intuitive, engaging, and user-centered digital experiences. I apply structured UX processes including research synthesis, user flows, wireframing, and high-fidelity prototyping, informed by principles from the Google UX Design. Known for strong problem-solving, attention to detail, and the ability to translate complex systems into clear, accessible interfaces.
• Analyzed user issues and system behaviors to identify root causes, strengthening user-centered problem-solving
• Translated technical challenges into clear, user-friendly solutions, improving overall usability and accessibility
• Configured and optimized user environments with a focus on efficiency, clarity, and ease of use
• Documented workflows and solutions to create structured, repeatable processes that support consistent user experiences
• Studied Forensic Psychology
• Coursework centered on psychological theory, human behavior, cognitive processes, and the application of psychology within legal and investigative contexts.
• Diagnosed complex system issues under time constraints, reinforcing rapid problem identification and resolution
• Improved system reliability through preventative maintenance, reducing disruptions and supporting consistent performance
• Adapted to high-pressure environments requiring precision, efficiency, and accountability
• Installed and supported network systems with a focus on reliability and end-user connectivity
• Applied structured diagnostic methods to resolve connectivity issues, minimizing user disruption
• Operated within strict procedural standards, reinforcing attention to detail and system consistency
• Associate of Applied Science (A.A.S.) in General Technology – HVAC
• Completed technical training in heating, ventilation, and air conditioning systems, including installation, troubleshooting, maintenance, and electrical/mechanical diagnostics.
• Delivered on-site support with a focus on user needs, ensuring systems functioned reliably in real-world environments
• Guided users on system use and troubleshooting, improving user understanding and reducing repeat issues
• Managed multiple service tasks while maintaining organized workflows and clear communication